Your Home Care Journey with Grace Care 24/7
Navigating home care should bring relief, not stress. We guide families across Eastbourne and East Sussex through a seamless, transparent and compassionate care journey.
Step-by-Step: How We Arrange Care at Home in Eastbourne
Arranging care for yourself or a loved one is a major decision. At Grace Care 24/7, based at Compass House in Eastbourne, we've simplified the process into four clear, stress-free steps focused entirely on independence, dignity and peace of mind.
The First Conversation & Free Care Advisory
It starts with a simple phone call, WhatsApp message or email. Speak directly with our care management team, led by Care Manager Mrs. Reeja Mathew, about hourly visiting care (from £25.00/hr) or live-in care — with honest advice and no obligation.
Free In-Home or Hospital Care Assessment
We arrange a face-to-face visit in Eastbourne, Hailsham, Bexhill, Seaford or the surrounding area. If your relative is in hospital, we coordinate with discharge teams to assess mobility, medication, routine and safety needs.
Creating Your Bespoke, Flexible Care Plan
No two people are identical. We design a plan matching your exact schedule and health needs — from 30-minute visits to 24-hour live-in support (from £1,250/week) — matched with fully vetted, DBS-checked carers.
Care Delivery, Rapid Adaptation & Continuous Reviews
Care begins with familiar faces and consistent rotas. As health needs evolve, our CQC-regulated service flexes accordingly, with regular family reviews to keep plans perfectly tuned.
Frequently Asked Questions About Starting Care
Have questions about starting home care? Here are clear answers about our process, costs, vetting and coverage across Eastbourne and East Sussex.
How fast can care start in Eastbourne?
We aim for same-day responses and can frequently set up emergency or post-discharge home care within 24 to 48 hours following an assessment.
What are your home care rates?
Visiting care starts from £25.00 per hour, and full-time live-in care starts from £1,250 per week. All fees are agreed in writing before care commences.
Are your care workers vetted and trained?
Yes. Every carer undergoes enhanced DBS background checks, rigorous reference vetting and comprehensive induction training compliant with Care Quality Commission (CQC) standards.
What areas do you cover?
We cover Eastbourne, Hastings, Bexhill, Lewes, Polegate, Hailsham, Pevensey Bay, East Dean, Friston, Seaford and surrounding East Sussex communities.
Care Thatʼs Tailored to You with Heart, Every Step o fthe Way
We put you at the center of everything we do, offering personalised care plans, kind and dedicated professionals, and seamless support from hospital to home. Whether you need everyday help or expert care, we’re here to make life simpler, safer, and more comfortable — one step at a time.
SHARE YOUR NEEDS
This is your first step toward personalised, high-quality support.
Whether you’re looking for help at home, specialist care, or just a bit of extra assistance for a loved one — we’re here to listen. Every care journey is unique, and so are your needs. Whether it’s day-to-day support or a smooth transition from hospital to home, we’ll guide you every step of the way. Together, we’ll create a care plan that fits your life, your choices, and your goals.
IN HOME CARE ASSESSMENT
One of our care coordinators will visit you at home to understand your needs and routine.
An in-home care assessment is the first step toward delivering the right support for you. We’ll take the time to learn about your daily activities, medical conditions, and the type of assistance you require. We’ll also answer your questions and begin building a personalised care plan that fits your lifestyle. This helps us match you with the right services — and the right caregiver.
PERSONALISE YOUR PLAN
Your comfort and confidence matter most.
We’ll walk you through your personalised care plan to ensure it feels right for you. Together, we’ll tailor a bespoke plan that reflects your needs, preferences, and lifestyle. We’ll confirm the services, schedule, and any specific requirements you may have. Once you’re happy, we’ll take care of everything — ensuring a smooth, respectful start to your care journey.
CARE BEGINS NOW
With your personalised care plan in place, your care journey begins.
We carefully match you with a compassionate, fully trained care professional who aligns with your needs and preferences. From day one, your chosen caregivers will arrive as planned, providing dedicated, personalized support. We’re here to make each day easier, safer, and more comfortable — one step at a time.