FAQ
Frequently Asked Questions
Domiciliary care, also known as home care, is professional support delivered in your own home. It covers daily needs such as personal care, meal preparation, medication reminders, and companionship so you can live independently in familiar surroundings.
Grace Care 24/7 offers a wide range of support including live in care, daily visiting care, overnight care, companionship, housekeeping, shopping, meal preparation, personal care, medication assistance, respite care, and support for dementia, long term conditions, palliative care, and physical disabilities.
Our carers are trained professionals who are carefully selected for their skills and compassion. They are supported by managers registered with the Care Quality Commission and committed to providing care with dignity and respect.
We provide care across East Sussex including Eastbourne, Seaford, Hailsham, Polegate, Peacehaven, Bexhill, Brighton, Hastings and nearby areas.
Yes. Care plans are fully flexible and can be arranged around your preferences whether you need short visits, overnight support, or 24 hour live in care.
Yes. Grace Care 24/7 is registered with the Care Quality Commission (CQC) to provide personal care in people’s homes. You can see our registration on the CQC website.
We work to a small team per client rather than sending whoever is free, so you should recognise everyone who comes through your door. Consistent carers get to know the person’s routine, preferences and needs.
Every carer has an enhanced DBS check and verified references, and completes induction training aligned to the Care Certificate before working unsupervised.
No. You receive written hourly and weekly rates before care starts, with no joining fees and no hidden charges. Your free care assessment is the best way to get an accurate price for the support you need.
The cost of care depends on the type and level of support you choose. Our services are designed to be affordable and often cost less than moving into a residential or nursing home. A free assessment is available so we can provide a clear and personalised quote.
You can contact us by phone, email, or through our website. We will arrange a home visit to understand your needs and create a care plan before starting at a time that suits you.
Yes. We provide short term care such as respite support for families, emergency care, or temporary live in and visiting care.
We are fully registered with the Care Quality Commission and deliver services that meet professional standards. We can also work alongside local authority funded arrangements where required.
Care can begin soon after your assessment. In urgent cases we can often start within hours. For planned care we will confirm a schedule that works best for you.
Visits can be as short as 30 minutes or longer where more help is needed, and can be timed around the parts of the day that matter most. Find out more about visiting care in Eastbourne.
Some people are eligible for funding from their local council after a care needs assessment and a financial assessment. In most of the areas we cover this is East Sussex County Council; in Brighton it is Brighton & Hove City Council. Others pay privately, and some use benefits such as Attendance Allowance towards the cost. We can work alongside local authority funded arrangements and talk through your options at your free assessment.
Yes. Our specialist home care supports people living with dementia, Parkinson’s and other long-term conditions, as well as palliative care, with care plans built around the diagnosis and reviewed as needs change.
Our office is at Suite 2, Compass House, 45 Gildredge Road, Eastbourne BN21 4RY. Our phone line is open 24 hours on 01323 382414. You can also find us on Google Maps or send us a message.